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JOSEPH W. MCCARTIN
INSURANCE, INC.
An Industry Leader Included in IIABA's Best Practices Study
 College Park, Maryland, September 2004 -- Joseph W McCartin Insurance,
Inc. has been selected to be part of an elite group of independent
insurance agencies around the United States participating in the
Independent Insurance Agents & Brokers of America (IIABA) “Best Practices”
Study Group.
More than 900 independent agencies throughout the U.S. were nominated to
take part in the annual study, but only 195 agencies qualified for the
honor. To be chosen, agencies had to be the top-performing agencies in
their revenue category. The agency was nominated by either an IIABA
affiliated state association or an insurance company and qualified based
on its outstanding customer service, growth, stability and financial
management.
The Best Practices Study was initiated by IIABA in 1993 as the foundation
for efforts to improve agency performance. The annual survey and study of
leading independent insurance agencies documents the business practices of
these “best” agencies and urges others to adopt similar practices.
Joseph W McCartin Insurance, Inc. was founded in 1967 and can offer
insurance products from a number of different companies including Erie
Insurance , Harford Mutual, Safeco and Transamerica.
Founded in 1896, IIABA is the nation’s oldest and largest national
association of independent insurance agents and brokers, representing a
network of more than 300,000 agents, brokers and their employees
nationally. Its members are businesses that offer customers a choice of
policies from a variety of insurance companies. Independent agents and
brokers offer all lines of insurance – property, casualty, life and health
-- as well as employee benefit plans and retirement products.
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McCartin qualified based on its outstanding customer service,
growth, stability and financial management.
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 Pledge of
Performance
Trusted Choice agencies
are insurance and financial services firms whose access to multiple
companies and commitment to quality service enable us to offer our clients
competitive pricing, a broad choice of products and unparalleled advocacy.
As a Trusted Choice
agency, we are dedicated to you and are committed to treating you as a
person, not a policy. This commitment means we shall:
- Work with you to
identify the insurance and financial services that are right for you,
your family or your business, and use our access to multiple companies
to deliver those products.
- Guide you through the
claims process for a prompt and fair resolution of your claim.
- Help solve problems
related to your coverage or account.
- Explain the coverages
and options available to you through our agency, at your request.
- Return your phone
calls and emails promptly and respond to your requests in a timely
manner.
- Provide 24/7 services
for our customers, offering any or all of the following: emergency phone
numbers, Internet account access, e-mail and call center services.
- Use our experience and
multiple company relationships to customize your coverage as needed.
- Commit our staff to
continuing education so they may be more knowledgeable in serving you.
- Treat you with respect
and courtesy.
- Conduct our business
in an ethical manner.
We pledge this to you,
our clients, and ask that you let us know if we fail to meet our
commitment, so we may take corrective action. |
As a Trusted Choice agency,
we are dedicated to you and are committed to treating you as a person, not
a policy.
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